Shipping Policy

Last updated: July 15, 2026

This policy explains the shipping terms shown in our product data and at checkout. Delivery dates are estimates, not guarantees.

Order Processing

Most paid orders are processed within 1-2 business days. Orders placed on weekends or public holidays begin processing on the next business day. We will contact you if an inventory or address issue delays dispatch.

Shipping Cost and Transit Estimates

Free standard shipping is currently offered to the destinations below. Transit time begins after the order is dispatched and is added to the 1-2 business day processing time.

  • United States: free standard shipping, estimated 2-8 business days in transit
  • Canada: free standard shipping, estimated 2-8 business days in transit
  • United Kingdom: free standard shipping, estimated 3-8 business days in transit
  • Australia: free standard shipping, estimated 3-8 business days in transit
  • New Zealand: free standard shipping, estimated 3-8 business days in transit

Availability, shipping cost, and estimates for any other destination are shown at checkout. If a destination is not offered at checkout, we cannot accept the order for that address.

Fulfillment and Tracking

Orders may ship from our Ontario warehouse or an assigned fulfillment partner based on inventory and destination. When carrier tracking is available, the tracking number and link are sent by email. Tracking can take 24-72 hours to show the first carrier scan.

Import Duties and Taxes

Import duties, taxes, brokerage fees, and customs charges are not included in the product price unless they are explicitly shown at checkout or confirmed by us in writing. The recipient is responsible for charges assessed by the destination country or carrier.

Delays and Address Accuracy

Weather, customs inspections, carrier disruptions, remote delivery areas, and incorrect addresses can affect delivery. Customers must provide a complete and accurate shipping address. Contact support promptly if an address needs correction; changes are not guaranteed after processing begins.

Lost, Damaged, or Missing Orders

If tracking is delayed, shows delivery when the package is missing, or the order arrives damaged, email support@8bitgamebox.com with the order number and supporting details so we can investigate.