Privacy Policy

Last updated: July 15, 2026

This policy explains how 8BIT GameBox collects, uses, shares, and protects personal information when you browse our website, contact support, or place an order.

Information We Collect

  • Contact, billing, shipping, and account information you provide.
  • Order details, selected products, payment status, refunds, and shipment tracking.
  • Support messages, photos, videos, and other information you send to us.
  • Device, browser, IP address, cookie, analytics, advertising-attribution, and security information.

How We Use Information

  • Process payment, fulfill orders, provide tracking, and handle returns or refunds.
  • Answer product and support questions and maintain customer records.
  • Prevent fraud, secure the website, measure performance, and improve the store.
  • Measure advertising and send marketing only where permitted, with available opt-out controls.
  • Meet tax, accounting, legal, and regulatory obligations.

Service Providers and International Processing

We share only the information needed with providers that operate the store, such as WooCommerce, hosting and security services, Stripe, PayPal, shipping carriers, email services, analytics providers, and Meta advertising tools. These providers may process information in other countries under their own privacy terms and applicable safeguards.

Payment Information

Payment providers collect and process payment credentials. We do not store complete card numbers or security codes on our website.

Cookies and Advertising

We use essential cookies for cart and checkout, plus analytics and advertising technologies where permitted. Our Cookie Policy explains these tools and browser controls in more detail.

Your Choices and Rights

Depending on your location, you may request access, correction, deletion, restriction, or a copy of personal information, or object to certain processing. Some order records must be retained for legal, fraud-prevention, tax, or accounting reasons.

Contact

Privacy requests can be sent to support@8bitgamebox.com. Store contact address: 18 Stanley Street, Central, Hong Kong.

Customer reviews

If you opt in to a review invitation, we use your name, email address, order details, and purchased product details to send one post-purchase review request. Your email address is not displayed publicly. If you submit a review, the display name, rating, review text, and any media you upload may appear publicly with the reviewed product. Review invitation and submission features are provided through CusRev for WooCommerce.