Return and Refund Policy

Last updated: July 3, 2026

We want you to be happy with your purchase. Please review this policy before requesting a return or refund.

Return Window

You may request a return within 30 days after delivery. Items must be unused, in the same condition received, and returned with original packaging and included accessories when possible.

How to Start a Return

• Email support@8bitgamebox.com with your order number.
• Tell us the reason for the return.
• Wait for return instructions before shipping the item back.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Bank and payment processor timing may vary.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos or video. We may offer troubleshooting, replacement parts, a replacement item, or a refund depending on the issue.

Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to our error, a defective item, or an item damaged in transit. Original shipping fees may be non-refundable unless required by law.

Non-Returnable Items

• Items damaged by misuse, modification, or improper handling.
• Items returned without approval or outside the return window.
• Digital products, downloadable content, or gift cards if offered.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipment.