Return and Refund Policy
Last updated: July 15, 2026
30-Day Return Window
You may request a return within 30 calendar days after delivery. Eligible physical products must be unused, in the same condition received, and returned with the original packaging, accessories, manuals, cables, and controllers. Proof of purchase is required.
How to Start a Return
- Email support@8bitgamebox.com with your order number and reason for the return.
- Wait for written return authorization and the correct return destination.
- Pack the item securely and use a trackable shipping method.
Items mailed without authorization, sent to an unapproved address, or shipped after the return window may be refused.
Return Shipping and Restocking Fees
Customers are responsible for return shipping when returning an unwanted item. If the item is damaged in transit, defective, incorrect, or materially different from what was ordered, contact us with photos or video; when approved, we will provide a prepaid return label or another appropriate remedy. We do not charge a restocking fee for eligible returns.
Refunds
After an eligible return is received and inspected, we will notify you of approval or any documented issue. Approved refunds are sent to the original payment method within 5-10 business days after inspection. Your bank or payment provider may need additional time to post the credit.
Damaged, Defective, or Incorrect Items
Inspect the package after delivery and contact us within 7 days if an item is damaged, defective, incomplete, or incorrect. Include the order number and clear photos or video. Depending on the issue, we may provide troubleshooting, replacement parts, a replacement, a prepaid return, or a refund.
Non-Returnable Items
- Digital downloads, activated service products, and gift cards, if offered.
- Items damaged by misuse, modification, improper power supplies, liquid, or unauthorized repair.
- Items missing serial labels or substantial included components.
Sale-priced physical items remain eligible when they meet the conditions above. Nothing in this policy limits mandatory consumer rights that apply in the customer’s jurisdiction.